Missing files and folders within the drive are not marked as deleted, and CrashPlan will automatically scan and upload new versions of the files when the drive is reconnected. When external drives are disconnected for any reason, the CrashPlan app marks the drive as “missing”. Additionally, some metadata is unsupported. For this reason, the CrashPlan app excludes certain temporary files and system files. Why is CrashPlan excluding files?ĬrashPlan for Small Business is designed to back up your user files (pictures, music, documents, etc.), not your operating system or applications. CrashPlan accounts for this by running regular archive maintenance and re-uploading a new version of a file if needed, but this can only occur if the original file remains on your computer. In the event of a drive failure or file corruption, there is a chance that a file could become unrecoverable. While it may be tempting to delete files on your computer to free up space and rely on your CrashPlan for Small Business cloud or local backup, this compromises your backup strategy and puts your data at risk. CrashPlan for Small Business accomplishes this by backing up your files to our secure cloud and also offers the ability to back up to local external drives. When it comes to deciding on a backup strategy, experts recommend the "rule of three" - three copies of your data in at least 2 different locations. Restoring only deleted files is not currently a feature of CrashPlan for Small Business. Can I select an option to download only deleted files? The downloads manager displays the status of your download.įor additional instructions with screenshots, see our article Retain and download deleted files. Your download is added to the downloads manager. Update the options to specify the restore location, naming guidelines, and permissions for your restored files if needed.Select the checkboxes for the folders and files you want to restore.(Optional) If you want to restore an earlier version of your files, click As of Today to select a previous date from a calendar.If you back up to multiple destinations, select the destination to Restore files from.(Applies only if you have multiple devices) From the menu, select the device that originally backed up the files you want to restore. If you have deleted files from computer that you would like to retain longer than the 90-day retention setting in CrashPlan, you'll need to restore them to your device using these steps: I want to keep my deleted files longer than 90 days Archive maintenance runs on cloud destinations every 60 days. Deleted files are removed during archive maintenance and can be retained for a maximum of 90 days. When are deleted files removed?ĬrashPlan determines how long to keep a file based on your file retention settings and will always keep at least one copy of any file as long as the original remains on your device. If CrashPlan detects a file that was marked as deleted while scanning your file selection, it will no longer be marked as deleted. If a file has been moved or deleted from its location, CrashPlan will mark the file as “deleted”.Īfter a file has been marked as deleted, it remains in your backup archive for as long as your deleted file retention settings specify. If applicable, select I understand to confirm you want to delete deselected files from your backup.Īfter changing the file selection, the CrashPlan app synchronizes the files selected for backup with the files already backed up to that destination.If a file or folder can't be found in the original selected location, CrashPlan marks it as deleted.ĬrashPlan routinely scans your file selection to determine what needs to be backed up. ![]() If you deselected any files or folders, the Delete Files from Backup warning displays. New subfolders within the folder will be automatically added to your backup file selection. A check mark indicates that this folder is selected for backup.New subfolders within the folder will not be automatically added to your backup file selection. A minus sign indicates that a subfolder within this folder is selected for backup.Select an empty box to add an item to your backup.Deselect the check box next to any item you want to delete from your backup.Navigate to the drive, folder, or files that you want to add or remove, then:.(Optional) Click the options menu and select Show hidden files to view hidden files.
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